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FAQs

You’ll find a database of FAQs about a wide variety of topics, including returns, shipping, our online ordering system, and more. If you can’t find what you’re looking for, please don't hesitate to get in touch directly

Order and Shipment FAQs

Do you charge shipping costs?
Yes but they're subject to the country of destination, shipping method and payment method. You'll be informed about the shipping costs during the purchase process. However, you can contact us at support@aliceseeds.com to obtain more information in this regard.
How can I place my order?
There are several shipping and payment methods available, each of them with its own conditions. In all cases, once you place your order, you'll be sent a confirmation e-mail with your order number and some instructions on how to proceed. Every detail of the shipping costs is displayed before you validate your purchase.
What if my order doesn’t arrive?
If your order doesn't reach its destination before the due date, you'll have to contact our Customer Service department by sending a mail to support@aliceseeds.com, indicating your order number. They'll inform you about your order status and help you if any problems arise.
What if my order is stuck at Customs?
Whilst we go try to ensure that our shipping stays discreet as possible, there is always the chance that Customs will check your order, regardless of shipping option.

Although Alice Seeds is able to ship to your country we are not able to give any information of the legal status of any of our products in that country.

Please research your local laws and regulations before making a purchase, as Alice Seeds cannot be held responsible for the retention of any orders by your national customs teams.

How can I track my order?
The delivery of your order is guaranteed by a tracking number you'll receive by email (check your spam folder). By entering this number on the carrier's website, you'll be able to know the exact location of your order. If your order is shipped by regular mail, no tracking number will be assigned to it, so the delivery cannot be guaranteed.
What shipping options are there for non-European countries?
Shipped by Czech Post regular mail with a delivery time of 15-30 business days from dispatch.

Orders shipped by REGULAR MAIL don't come with delivery insurance coverage and aren't assigned any tracking number, so we cannot ensure the success of the delivery. The client assumes all responsibility and we will not be held responsible for any potential issues arising during transit. When shipped by regular mail, Alice Seeds are sent in an Eppendorf lab tube or plastic / aluminium zip-lock bag (your request in extra information message box). The recipient will receive a confirmation email when the order leaves our premises. For this order to be delivered, the carrier requires that both the recipient's name and the delivery address are written in the Roman alphabet. Failing this, the carrier will not be able to deliver the order.

We don't take any responsibility for any delivery failures caused by the country's authorities.
What shipping options are there in Europe?
Shipped by DPD with a delivery time of 72/96 hours (working days) from dispatch, or by Czech Post regular / registered mail with a delivery time between 3 and 15 working days from dispatch.
Orders shipped by REGULAR MAIL don't come with delivery insurance coverage and aren't assigned any tracking number, so we cannot ensure the success of the delivery.
Is the packaging of my seed orders discreet?
Yes. At Alice Seeds, we know how important it is to send seeds safely and discreetly without raising suspicion. That's why orders are placed in a padded brown envelope in which there is no sign of the content. This way, security and discretion are guaranteed.
What happens if my order is damaged in transit?
There are rare occasions in which your shipment becomes damaged during transit. If any part of your order is delivered in an unsatisfactory condition then please contact us within a week of receiving your order.

We will need a written description of any damage your package has sustained, accompanied with a photo of any damage. We shall then contact you to rectify this issue.

Please take note, any returns and damaged order returns need to be approved by the Alice Seeds team. Any orders returned without prior consent will not be rectified.
Can my order be delivered to another address?
We are only able to ship orders to the address provided during delivery. Once we have shipped your order we will not be able to change the listed address.

Please ensure that all details are correct upon order completion as Alice Seeds will not be held responsible for additional delivery fees or non delivery.
Can I Exchange My Products?
All products can be exchanged as long as they are returned in their original unopened packaging.

Payment FAQs

Can I pay my order by bank transfer?
Yes. If you select this payment method, you'll be sent an email with your order number and our bank details so that you can make the payment. As soon as we receive it, your order will be shipped. Transfer must be made in euros. However, this option is not available for all the countries.
Can I pay with Bitcoin / cryptocurrency?
Yes. If you select this payment method, you'll be automatically redirected to the crypto-currency payment gateway, operated by CoinPayments, where you'll be able to pay safely and instantly. Payments made with bitcoins can be neither modified nor returned.
Do you accept Cash in Envelope?
We do not accept Cash in Envelope payments. We are working to activate this feature in the future.
Do you take payment by Credit & Debit Card?
We do not accept payment by Credit & Debit Card. We are working to activate this feature in the future.
Do you take orders via Cheque?
We currently do not accept personal cheques for online orders or for wholesale orders.
Can I pay with Western Union?
No, sorry. This payment method is not available on our website.
Is COD available as a payment method?
We do not accept payment on delivery.
What happens if I select the wrong country when making a bank transfer order?
Please make sure to always choose the correct country of destination. Bank payments for orders with a shipping address that does not match the shipping country will NOT be refunded.
Do you accept PayPal?
Unfortunately due to the terms and conditions of PayPal we are unable to add this payment service to our site.
Do you offer wholesale and bulk buying options?
We are more than happy to take wholesale orders. Please email us support@aliceseeds.com with the quantity and items which you are interested in and we will contact you with more information.
Do you offer discount codes?
Alice Seeds are happy to give the best prices possible across our entire range of products. We love giving the very best deals to all of our customers, and have a wide selection of promotions running throughout the year.
Do you accept refunds?
At Alice Seeds we strive on providing our customers with the best quality products available on the market. In the rare case that you are unhappy with your purchase please contact us so we can attempt to work with you to rectify the issue.

Refunds are only possible on products that are unopened and undamaged in their origin package. After the return has been agreed all products will need to return to our warehouse. From here we will assess the items, and will contact you regarding the refund verdict.

The return costs are non-refundable, unless stated otherwise.

Product FAQs

Which cannabis seeds have therapeutic properties?
All cannabis seeds, whether they're THC-rich or CBD-rich or rich in any other cannabinoid, could be therapeutic. The therapeutic potential of cannabis lies in the ability of its cannabinoids to interact with our endocannabinoid system, playing major roles in pain control or in our cardiovascular health, among others. Since every cannabinoid has a very specific effect on our endocannabinoid system, each ailment may require different cannabinoids in different percentages. For example, while CBD could be perfect for the treatment of mental illnesses, THC would be contraindicated. However, THC is far more suitable than CBD if what we want is to stimulate the appetite or ease the nausea in chemo patients.
What is THC?
THC or tetrahydrocannabinol is the cannabinoid responsible for the psychoactive effect of cannabis. It boosts our sensory functions (vision, hearing, colour perception...) and increases creativity. However, it provokes many side effects such as dry mouth, tachycardia, altered perception of time… THC can be used for therapeutic purposes as well. It's a great analgesic, antiemetic (prevents nausea), stress reliever, appetite booster, sleep inducer... and it can help fight asthma and glaucoma too.
What is CBD?
CBD or cannabidiol is a non-psychoactive cannabinoid present in some cannabis strains. It counteracts the effects of THC, reducing its psychoactive levels and other negative effects such as the cotton mouth sensation, the tachycardia and the altered perception of time. Thanks to this substance, the adverse consequences of THC are moderated and so recreational users with lower tolerance to THC have a wider range of possibilities ahead of them.

Besides, it showcases many interesting therapeutic properties, among which its anti-inflammatory, muscle relaxant, antioxidant, antipsychotic and anticonvulsant properties stand out most. The latter has been recognised by the World Health Organization with a communication released in 2017 that encouraged the scientific community to keep on investigating the many possibilities offered by this cannabinoid.
What is CBG?
CBG is cannabigerol. It is a cannabinoid compound usually found in low concentrations in most cannabis varieties. However, some CBG rich varieties are becoming available.

More than 100 cannabinoids can be found in a cannabis plant. The most popular are: tetrahydrocannabinol (THC) and cannabidiol (CBD). Although CBG is not so popular, it is also one of the main cannabinoids and represents an important role in the plant.

Thanks to the recent legalization of medical marijuana in many European countries and legalization of recreational hemp in countries such as the USA or Canada, scientists can now thoroughly explore the benefits of cannabinoids. Even though CBG was overlooked in the past – predominantly because of its low concentration – the recent research shows that it has a potential to help a person with many diseases and also helps dealing with more complicated health conditions.

What are terpenes?
Terpenes are the natural, oily and aromatic compounds produced by the cannabis plant, and many other types of plant. Often these chemicals give distinctive smells and aroma to your cannabis and may also help modulate the type of high.

How many types of marijuana are there?
Despite there being thousands of cannabis hybrids, as many as breeders can create, all of them can be classified in three large groups: Sativa, Indica and Ruderalis. Each one of these strains has its own growth pattern, as well as distinct aromatic and aesthetic features. Hybrids result from crossing them.
What’s the difference between photoperiod and autoflowering seeds?
Feminised photoperiod seeds are different from autoflowering genetics in that, while the latter flowers automatically without having to change the light cycle, the former will only flower if the light cycle is changed. Autoflowering seeds have a life cycle of slightly more than two months. Photoperiod seeds require 4 months instead. Autoflowering seeds owe their amazing speed and autoflowering nature to the Ruderalis genotype, a kind of marijuana created in Siberia. There, plants had to adapt to the harsh weather conditions and the short summer of the area, a fact that explains their fast growth.

There are seeds in my buds, why is this?
Because the plant's been pollinated. At Alice Seeds, we guarantee 99.9% feminised plants. However, if you don't act with caution, particularly when growing outdoors, they can be pollinated by male plants and end up producing seeds. Pollen particles float through the air and can pollinate female plants located kilometers away. This is not a common thing but it can happen.
My plants have produced male flowers, why is this?
If your feminised cannabis seeds have developed male flowers, it could mean they're hermaphrodites. Despite guaranteeing at a 99.9 % rate the growth of feminised plants, there may be instances, depending on the growing conditions, where some isolated individuals turn into hermaphrodites. To avoid this, you have to make sure the room's temperature doesn't increase a lot.
Is it legal to buy cannabis seeds?
Depending on each country's legislation. For instance, the possession of cannabis seeds in Czech Republic is not a crime (1961 Vienna Convention). However, criminal and administrative penalties may be applied for growing cannabis. Legislation varies from country to country and you should therefore check your local laws before buying.
Can I return a product once received?
Our Customer Service Department provides a quick and efficient after-sales service that will help you solve any problems you may have with our products or shipments. You've got 7 days from the receipt of the order to return it. To do so, you have to send an email to support@aliceseeds.com and you'll receive all the instructions on how to proceed. Remember to indicate your delivery note number or order number.
Can I claim for non-germinated seeds?
Yes, of course. Before producers, we've been growers and so we know how frustrating it is when those seeds you have so eagerly bought don't germinate as they should. For those few non-germinated seeds, we have a 3-month replacement guarantee (from receipt of order), not applicable to freebies.

The replacement of non-germinated seeds by Alice Seeds are dealt directly. When it comes to the other seed banks, we replace those seeds by our own seeds in order to speed up administrative procedures for the sake of our customers.

All you have to do is get in touch with our Customer Service Department writing to support@aliceseeds.com, indicating your delivery note number or order number and explaining which germination method you have used. If you have used an adequate germination method, you may be asked to send us some pictures of the seeds to see if the problem clearly lies in them. If so, we will replace them as quickly as possible.

In case of doubt, do not hesitate to contact us at support@aliceseeds.com
How do you make sure the seeds you sell are in optimal conditions?
At Alice Seeds, we carry out highly meticulous selection, storage and packaging processes that guarantee the quality and the conditions of our seeds:

- Selection: Only the best seeds, the ones that look good and seem right for storing after the cleaning and removal of debris and other impurities, are selected.
- Packaging: The selected seeds are then placed inside Eppendorf tubes - a standard piece of laboratory equipment used for the preservation of liquid samples, and the very ones in which we provide our customers with our seeds.

What are the best storing conditions for my seeds?
If properly preserved, cannabis seeds can be stored for 2-3 years, with no negative effects on their properties. For the best results, keep them in a cool place such as in a refrigerator (in the crisper drawer) or in a room where the temperature is low and constant around 4-8°C. In order to avoid humidity problems, they must be stored in airtight containers like in the Eppendorf tubes you get your seeds.

Technical FAQs

What is pH?
PH (potential of hydrogen) is a numerical way of defining the level of acidity or alkalinity of the nutrient solution we're providing our cannabis plants with. It plays a major role in the absorption and metabolism of nutrients, which directly affects the development and the health of our plants. Since it's responsible for the optimal distribution of nutrients, we could say that it directly affects the plants' well-being, giving rise to hardy, vigorous plants that are less likely to suffer from pests and diseases.
What is EC?
EC or electrical conductivity is one of the main things to consider when growing marijuana. This parameter expresses the concentration of mineral salts of the nutrient solution and is closely linked to the nutrition of our plants. Complementary to pH (potential of hydrogen), EC is an essential value that allows us to measure the concentration of the nutrients necessary for our plants' development at every stage of growing, directly affecting health and vigour.
How do I have to prune my cannabis plants?
Thanks to pruning, our marijuana plants will grow happier and produce better results. This technique allows us to control the growth of our plants, whether we want to make them grow sideways and develop more branches or make the most out of the available light. There are several methods, such as the 'super-cropping', 'FIMing' or 'topping', but to name just a few. They are all perfect for indoors and outdoors. However, some are only suited to the vegetative stage (growth stage) while others can be used in any phase, even during the flowering.
How do I have to dry and cure my marijuana buds?
The secret of a successful drying of cannabis buds is in the selection of a good place to store them during the 15-30 days the process lasts. Buds have to be kept in a dark but well-ventilated place with a temperature not exceeding 27ºC and low humidity levels, to avoid the development of mould and fungi. We recommend cutting off the branches and hanging them upside down, exactly as if it were your laundry, and keeping a watchful eye on the buds so as to make sure fungi don't grow in them. If you can easily break the stem with your fingers, this is normally an indicator that the process is over. Then, it'll be time to cut off the buds with scissors and to start the curing process.

Proper curing, which generally takes some 4-8 weeks, enhances the flavour and aroma of the buds. We recommend storing the buds in airtight glass jars. Don't overstuff the jar because the buds need some air to breath. Place the jar in a cool and dark place, and open it once a day to check for mould growth.
How will I know the time to harvest my cannabis plants has arrived?
The best way to know whether your marijuana plants are ready for harvest is by observing the development of the trichomes on the buds. Trichomes are small semi-transparent lollipop-shaped sticks that appear all over the flowers. In other words, the so-called resin is formed by trichomes and it's there that the plant's cannabinoids are. When 30 % of them turn amber, it means your buds are ready to be harvested. Other telltale signs that could also help you are these:

The resin production has reached its peak
The buds have stopped growing
The secondary leaves have started to discolour and most main leaves have fallen
My plant is not flowering, why is this?
The sole reason for cannabis plants not to flower is that they might be photoperiod plants and the light cycle may not have been properly changed or changed at all. When growing indoors, remember that marijuana plants are to be exposed to a light cycle of 18 hours of light / 6 hours of darkness during the vegetative phase, that is, during the growth phase. That cycle must be switched to 12/12 once we decide the time to flower has come. Unless you change the light cycle, the plant will not flower and will remain in a vegetative stage ad eternum.

Outdoors, the flowering phase begins when days start to become shorter, by the end of summer-early autumn. If your plant hasn't flowered by the time that moment arrives, it might be due to the light pollution of the night sky caused maybe by a nearby lamppost. In that case, we recommend covering the plant at night, with a dark mesh or plastic –always letting the plant breathe- that prevents direct sunlight from reaching her.
What’s the flowering phase?
The flowering phase of a cannabis plant is when the so-long-awaited buds appear and fully develop. With photoperiod plants, the stage kicks off when the light cycle is switched and the number of hours of darkness is raised. If you're growing outdoors, it generally coincides with the end of summer-beginning of autumn. Indoors, it is the grower who can decide when to switch from 18/6 to 12/12, for example. The blooming stage of photoperiod plants consists of various phases and lasts some 8 weeks, according to the strain. Indica-dominant plants tend to grow more quickly while Sativa genetics need more time.

This doesn't work for autoflowering marijuana plants because, as their name suggests, they flower automatically, regardless of the light cycle they're exposed to.
What’s the vegetative phase?
The vegetative phase of a cannabis plant is also known as the growth phase. It starts as soon as the plant stops being a seedling and its length will vary if we're growing indoors or outdoors. In the open air, the vegetative phase often coincides with the spring-summer months, right when the sunlight is more intense. During this stage, the plant will grow and develop a strong stem and vigorous branches for the forthcoming flowering phase that will start when the days shorten and the hours of sunlight lessen.

If you're growing indoors instead, you control the length of the vegetative phase. For example, you can keep your plant into a vegetative stage as much as you wish by using an 18/6 light cycle until she's big enough. Once you switch it to a 12/12 cycle, the plant will think the time to flower has finally come. Some people actually keep their plants into a vegetative state for years in order to get cuttings out of them. These are called mother plants. This is only possible with photoperiod marijuana plants. Autoflowering genetics, as the name suggests, don't depend on the light cycle but flowers automatically once they're mature enough.
How to tell if a plant is male or female?
Unlike most plants, cannabis is a dioecious plant, that is to say, it features specimens of separate sexes (female and male). Female plants are best for producing buds while males are in charge of pollination. Unless you're a highly experienced grower capable of recognizing growth patterns during the vegetative phase, it isn't until the flowering that you'll be able to discern your plant's sex.

Female plants develop a small pear-shaped bag from which protrude two hair-like stigmata, usually white in colour. Later on, these little bags will start to form resin-coated clusters that will grow and turn into buds.
Male plants also feature a tiny sack, but without any protruding stigmata. You can even see that the flower is made up of five sepals, which are an essential part of the formation of the flower's calyx, sustaining the petals. Afterwards, male plants begin to display sacs of pollen, forming a cluster that hangs down. When they develop enough, about one or two centimetres, they will open up and drop the small granules of pollen.
How can I germinate my cannabis seeds?
In spite of the many seed germinating methods available, we recommend using two most popular method:

WET KITCHEN TOWEL METHOD
The kitchen towel method comes in several iterations. Some growers use cotton wool pads or absorbent pieces of paper. For this guide, we will be using a kitchen towel as it is readily available and holds moisture relatively well.

Place one sheet of damp kitchen towel on a flat surface. Space your seeds a few centimetres apart before placing the second piece of kitchen towel over the top. You need to ensure both pieces are damp, not wet.

After 1-3 days, the seeds will start to open, and you should see tiny white tips appear. Once these roots reach 2–3mm in length, use extreme care to transfer them from the water to pre-prepared soil pots. We recommend using jiffy pellets:

Dampen the jiffy pellet
Place the seed in it at a depth of 0.5 cm, making sure the roots are looking down.
Place the jiffy pellets on a tray under the lights on an 18/6 cycle if the seeds are subject to the photoperiod and on a 20/4 light cycle if they're autoflowering. Keep a steady temperature of 25 ºC and a relative humidity of 70-80 %.
In a couple of days, the first sprouts will appear. That's when you'll have to transplant the jiffy into a pot.

GLASS OF WATER APPROACH
Incredibly simple to facilitate, beginner growers may opt to germinate their seeds in a glass of water. Half-fill a glass or bowl with water that is approximately 22°C (71°F).

Once again, when the white root tips reach 2–3mm, move the seeds (carefully) to jiffy pellets. Use the same guidance found above for planting techniques.

What do I need to grow cannabis indoors?
Growing cannabis indoors consists in recreating the optimal natural conditions for your cannabis plants' development. The basic elements you'll need are the following:

An adequate growing space: it could be a grow tent or a grow room. It's very important for it to be discreet, easy to ventilate and big enough for the plants to grow comfortably. Installing a good lighting system is also paramount.
A lighting system to recreate the most suitable lighting conditions for your cannabis plants. For this, you'll need lamps, ballasts and reflectors.
A good ventilation system that will allow you to keep a steady temperature in the grow room.
Top-quality filters and odour control systems that guarantee your crop's discretion.

When is the best time to germinate my cannabis seeds outdoors?
The best time to germinate your cannabis seeds outdoors will vary depending on the region you live in. Broadly speaking, you should do it when there's no risk of frosts, and winter has long ended. Having said this, we could give you some approximate dates depending on your region:

Northern hemisphere:

Temperate climates with long summers: the temperatures are milder and, in general, the germination period goes from 1 April to 30 May, though the best moment is usually in early May.
Colder and more humid climates with short summers: in these types of climates, germination can take place, in general, from 1 May to 30 June. The most recommended moment is usually early June.

Southern hemisphere:

Temperate climates with long summers: the temperatures are milder and, in general, the germination period goes from 1 September to 30 October, though the best moment is usually in early October.
Colder and more humid climates with short summers: in these types of climates, germination can take place, in general, from 1 November to 30 December. The most recommended moment is usually early December.

Other FAQs

What are the differences between hemp and cannabis?
Hemp and cannabis are two different species of the very same family: Cannabis Sativa. They are different in that they're used differently. These differences have grown wider over hundreds of years of selection and domestication, as while hemp has been traditionally grown and shaped with a view to obtaining raw materials (seeds, oil, fibres, cellulose…), in the case of marijuana the focus has been on its psychoactive effect, with all growing and selection efforts concentrated on increasing THC levels.
How can I avert a bad cannabis trip?
Anyone can have a bad trip on cannabis, no matter how used to THC they are. Ingesting cannabis instead of smoking it, using strains with very high THC levels and almost no CBD, consuming marijuana contaminated with traces of fertilisers or other substances, or simply being somewhere that makes us feel uncomfortable are some of the factors that could trigger a bad trip. If you happen to experience any of those, we recommend consuming pure CBD weed since this cannabinoid counteracts the negative effects of THC such as the tachycardia or dizziness. Should you not have any high-CBD strains near, try to calm down, breathe, walk a bit and eat something sugary to get the pressure up.
What medications are incompatible with marijuana?
Although cannabis is a great ally in the battle against the symptoms of a number of diseases, it might interact with some medications and have negative effects. That's why, even though the side effects are rather limited, THC-high strains can negatively affect patients taking medication to control their blood pressure. Both THC and CBD can increase the effect of anticoagulants, sedatives or contraceptive pills as well.
Can marijuana improve sex?
The answer is yes, but with some nuances. Different scientific studies seem to indicate that, at optimal doses, cannabis can lead to better sex because it inhibits anxiety, relaxes the body and mind, heightens the senses and sparks an increase in libido. However, abusive and prolonged use over time can have the opposite effect, reducing libido and sometimes even making it more difficult to satisfactorily finish the sex session.
Can cannabis consumers give blood?
Cannabis consumers can indeed donate blood. There's no problem with it, as long as you're not under the influence of cannabis while doing so. In fact, 24 hours must have passed from the last time you consumed. This general rule, which also applies to alcohol and other substances, is just to make sure the donor is fully aware and consents to the donation.
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