Terms & Conditions

Please carefully review the following information.
By using the website "aliceseeds.com" and making purchases on it, you agree to comply with the terms and conditions outlined below.

GENERAL

  1. You acknowledge and confirm that you are at least 18 years old to use the services provided on the Alice Seeds website.
  2. Alice Seeds reserves the right to modify or remove any part of aliceseeds.com at any time without prior notice.
  3. By placing an order, you agree that all information provided to Alice Seeds for the purpose of purchasing goods or services is accurate, that the credit or debit card used belongs to you, and that you have sufficient funds to cover the cost of the items ordered.
  4. Due to the nature of the internet, there may be interruptions to services or website availability due to maintenance, repairs, or the introduction of new services. We will make every effort to minimize downtime.
  5. Alice Seeds may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.
  6. Any complaints related to orders or products must be accompanied by clear and sufficient photographic evidence. Alice Seeds reserves the right to refuse compensation if the necessary information is not provided.

PURCHASING

  1. Once you have completed your online order, you will receive an automated email confirmation. Please note that this email confirmation does not guarantee that we can fulfill your order; it simply confirms that we have received your order and are processing it.
  2. Your credit or debit card will not be charged until the items have been shipped.
  3. If you are located in the EU and you have made a purchase online, by phone, or by mail order, you have the right to return your purchase within 14 days for a full refund. You may do so for any reason, even if you have simply changed your mind.
  4. Under EU rules, you are entitled to a minimum 2-year guarantee at no cost. National rules may provide additional protection, but any deviation from EU rules must always be in the consumer's best interest. For more information, please see http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm.
  5. Before placing your order, you must agree to the terms and conditions and be directed to a direct link to the terms and conditions.
  6. Each order is treated individually and will be processed accordingly.
  7. Any defective, damaged, or incorrect orders shipped must be reported to Alice Seeds within 7 days of receiving your order. We will replace or refund your order according to our terms and conditions.
  8. All products and services are subject to availability. Alice Seeds strives to maintain accurate stock levels; however, if an item is out of stock, it will be removed from your order or replaced with a similar product. If the item you ordered is still required and a suitable replacement cannot be found, we will keep your order until the item is back in stock.
  9. Alice Seeds cannot control or take responsibility for the actions of Customs and Excise. All packaging is discreet, with no indication of the contents displayed. However, if the items you have ordered do not comply with the laws in your area, there is a risk that customs may interfere with your package. In such a situation, Alice Seeds cannot offer any assistance. We only ship seeds to countries where importing cannabis seeds is legal, and we advise you to educate yourself about the laws in your country. By placing an order, you accept full responsibility for complying with the regulations in your individual country. We cannot refund any payment for seed orders placed from countries where cannabis seeds are prohibited.

PRICING & PAYMENT

  1. All prices shown on the Alice Seeds website are final and include VAT unless stated otherwise. In the case of pricing errors, your order will be put on hold until Alice Seeds contacts you using the provided methods.
  2. All payments are made in Euro.
  3. Customers are responsible for paying Import Duty/Tax in their respective countries, where applicable. Contact your local customs authority for more information on this.
  4. Full payment must be received before any goods are shipped. All products are subject to availability and remain the property of Alice Seeds until paid for in full.
  5. Alice Seeds does not share any personal or financial information with third parties.
  6. All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.
  7. For orders of a significant nature or where insufficient details have been provided, Alice Seeds may require credit checks. This could result in a delay in your order until the checks can be completed.

RETURNS

  1. Please note that all returns for damaged or faulty goods must be confirmed by Alice Seeds via phone, fax, post, or email.
  2. All returns are the customer's responsibility until they are received by Alice Seeds.
  3. The cost of postage for returning the product will not be refunded.

LIABILITY

  1. The liability of Alice Seeds for defective products will be limited to direct damages up to the price of the products concerned. Liability for indirect damages is excluded.
  2. By using our Services, you agree to indemnify and hold harmless Alice Seeds, its subsidiaries, affiliates, directors, agents, or any other party involved in creating, producing, or delivering the Website or Services against any and all claims of third parties arising out of your use of the Services and/or your violation of the Terms and Conditions.